cartCustomer Service
Please feel free to contact us in regards to any questions or concerns you may have.
How to Contact the AVAgem.com Customer Service Department
1. By email at service@avagem.com (1-2 business day response)
2. For general information about our company, via email at service@avagem.com
3. By phone at (267) 574-6000 (available during business hours)
Business Hours
Monday - Friday 9:00am - 5:00pm (EST)
No shipments will go out on National Holidays.
Mailing Address:
PO Box 631
Feasterville Trevose, PA 19053
How to Contact the AVAgem.com Customer Service Department
1. By email at service@avagem.com (1-2 business day response)
2. For general information about our company, via email at service@avagem.com
3. By phone at (267) 574-6000 (available during business hours)
Business Hours
Monday - Friday 9:00am - 5:00pm (EST)
No shipments will go out on National Holidays.
Mailing Address:
PO Box 631
Feasterville Trevose, PA 19053
Billing
Once a successful order has been placed, AVAgem.com will review the order for fraudulent activity. After fraud verification has been conducted, the order is approved and prepared for shipment. Your credit card is only credited once fraud verification is complete. AVAgem.com currently accepts VISA, MasterCard, Amercian Express and Discover as credit cards.
All fraudulent orders are reported to the authorities, black listed, and cancelled.
Once a successful order has been placed, AVAgem.com will review the order for fraudulent activity. After fraud verification has been conducted, the order is approved and prepared for shipment. Your credit card is only credited once fraud verification is complete. AVAgem.com currently accepts VISA, MasterCard, Amercian Express and Discover as credit cards.
All fraudulent orders are reported to the authorities, black listed, and cancelled.
Order Cancelation
We realize mistakes can be made and orders sometimes need to be canceled or modified. If you'd like to cancel or change an order for any reason, please contact us via service@avagem.com and make sure to include your AVAgem.com order number. Alternatively, call (267) 574-6000 as soon as possible.
Our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to AVAgem.com according to our return policy.
AVAgem.com reserves the right to cancel any order that appears suspect or fraudulent.
All fraudulent transactions will be reported to proper authorities.
We realize mistakes can be made and orders sometimes need to be canceled or modified. If you'd like to cancel or change an order for any reason, please contact us via service@avagem.com and make sure to include your AVAgem.com order number. Alternatively, call (267) 574-6000 as soon as possible.
Our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to AVAgem.com according to our return policy.
AVAgem.com reserves the right to cancel any order that appears suspect or fraudulent.
All fraudulent transactions will be reported to proper authorities.
Returns
We want our customers to be satisfied with every purchase. Unfortunately sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment.
How to return an order:
1. Obtain an RMA#: Click on the link bellow to obtain a return authorization form. Follow instructions listed to return your purchase.
Return Authorization Form
2. How to Package Your Return: Package all your items securely and ready for delivery with the RMA number clearly visible on the package. Include the return form, a packing slip and other materials sent to you by AVAgem.com.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at AVAgem.com.
4. All Return Packages should be Mailed to:
12301 McNulty Rd. Unit K
Philadelphia PA 19154 USA
Return Process: AVAgem.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. AVAgem.com will refund the full cost of the item excluding shipping, handling and insurance charges. Refunds will be made using the method of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.
Required Conditions of Return: Packages without a return authorization number (RMA#) will not be accepted for refund. Items must be returned in the same condition as they were sent from AVAgem.com within 30 days from the date of shipment. Orders received after this date will not be accepted for refund, exchange or repair. Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries: For any information or requests concerning credit card refunds based on returns or fraud please call the Customer Service Department 1 (267)574 6000, Monday to Friday 9:00am – 5:00pm EST.
We want our customers to be satisfied with every purchase. Unfortunately sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for refund or exchange within 30 days from the date of shipment.
How to return an order:
1. Obtain an RMA#: Click on the link bellow to obtain a return authorization form. Follow instructions listed to return your purchase.
Return Authorization Form
2. How to Package Your Return: Package all your items securely and ready for delivery with the RMA number clearly visible on the package. Include the return form, a packing slip and other materials sent to you by AVAgem.com.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
3. Shipment and Insurance: The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at AVAgem.com.
4. All Return Packages should be Mailed to:
12301 McNulty Rd. Unit K
Philadelphia PA 19154 USA
Return Process: AVAgem.com warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the condition they were sent for a full refund. Returns take approximately 8 business days to process upon receipt of the item. AVAgem.com will refund the full cost of the item excluding shipping, handling and insurance charges. Refunds will be made using the method of payment used in the original purchase. Please allow 7 days for your credit to appear after the product has been received at the warehouse.
Required Conditions of Return: Packages without a return authorization number (RMA#) will not be accepted for refund. Items must be returned in the same condition as they were sent from AVAgem.com within 30 days from the date of shipment. Orders received after this date will not be accepted for refund, exchange or repair. Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
Credit Card Enquiries: For any information or requests concerning credit card refunds based on returns or fraud please call the Customer Service Department 1 (267)574 6000, Monday to Friday 9:00am – 5:00pm EST.
Shipping
1. Ground: Shipping with this method is available for $9.95 and will be FREE on all orders over $100. Orders shipped by this method will arrive in 3-7 business days after the parcel has been shipped from the AVAgem.com warehouse.
2. 2nd Day Shipping: Orders that require an expedited delivery time can upgrade to this shipping method for $21.95. Orders shipped by this method will arrive in 2-3 business days after the parcel has been shipped from the AVAgem.com warehouse.
3. Next Day Air Shipping: Order that are in stock can be shipped with this special premium service. These orders usually ship out the same day and will arrive in 1-2 business days from time of shipment. A cost of $34.95 is associated with this method and it is not available on all items
Canadian Orders
All Canadian orders are charged a flat fee of $8.95 US in addition to any other shipping charges. Orders with free shipping will not be charged a shipping fee but will still be required to pay $8.95 US for Canadian Orders. Canadian orders can take 6-10 business days for delivery. Canadian orders are usually delivered with Canada Post or FedEx Ground.
Orders received after 3:00 PM EST will be processed the following business day.
Shipped for Your Protection
For your protection, AVAgem.com insures and registers all items for their full value. Currently all deliveries must be made to a physical business or home address and a signature is required. AVAgem.com does not ship to P.O. Box addresses and requires an adult to sign for the package.
Order Confirmation and Tracking
Once you place your order by clicking on the "SUBMIT MY ORDER" button, you will see the order confirmation page and an e-mail containing your AVAgem.com order number will be sent to you. If you do not receive the confirmation email, contact us directly at (267) 574-6000 or service@avagem.com
Once your order has been shipped, an e-mail will be sent to you reflecting that your order has been shipped. It will indicate which carrier was used and a method of tracking the order to your door.
Orders May Be Delayed for the Following Reasons:
- “Bill To” and “Ship to” addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- A ring which requires sizing.
- An order which requires special customization.
- An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.
1. Ground: Shipping with this method is available for $9.95 and will be FREE on all orders over $100. Orders shipped by this method will arrive in 3-7 business days after the parcel has been shipped from the AVAgem.com warehouse.
2. 2nd Day Shipping: Orders that require an expedited delivery time can upgrade to this shipping method for $21.95. Orders shipped by this method will arrive in 2-3 business days after the parcel has been shipped from the AVAgem.com warehouse.
3. Next Day Air Shipping: Order that are in stock can be shipped with this special premium service. These orders usually ship out the same day and will arrive in 1-2 business days from time of shipment. A cost of $34.95 is associated with this method and it is not available on all items
Canadian Orders
All Canadian orders are charged a flat fee of $8.95 US in addition to any other shipping charges. Orders with free shipping will not be charged a shipping fee but will still be required to pay $8.95 US for Canadian Orders. Canadian orders can take 6-10 business days for delivery. Canadian orders are usually delivered with Canada Post or FedEx Ground.
Orders received after 3:00 PM EST will be processed the following business day.
Shipped for Your Protection
For your protection, AVAgem.com insures and registers all items for their full value. Currently all deliveries must be made to a physical business or home address and a signature is required. AVAgem.com does not ship to P.O. Box addresses and requires an adult to sign for the package.
Order Confirmation and Tracking
Once you place your order by clicking on the "SUBMIT MY ORDER" button, you will see the order confirmation page and an e-mail containing your AVAgem.com order number will be sent to you. If you do not receive the confirmation email, contact us directly at (267) 574-6000 or service@avagem.com
Once your order has been shipped, an e-mail will be sent to you reflecting that your order has been shipped. It will indicate which carrier was used and a method of tracking the order to your door.
Orders May Be Delayed for the Following Reasons:
- “Bill To” and “Ship to” addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- A ring which requires sizing.
- An order which requires special customization.
- An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.